​1. Introduction

At Veg Kingdom, we are committed to providing exceptional customer service and ensuring that our customers have a positive experience with our vegetarian and vegan processed food products. This policy outlines our customer care standards and practices.

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2. Customer Rights 

Under UK law, including the Consumer Rights Act 2015, customers have the right to receive goods that are of satisfactory quality and fit for purpose. We uphold these rights and strive to meet your expectations.

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3. Contact Information

For any inquiries, feedback, or concerns, please contact our customer service team:

• Email: info@vegkingdomc.o.uk

• Phone: 07957176807

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Our customer service hours are Monday to Friday, 9 AM to 5 PM.

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4. Product Quality Assurance

We take pride in the quality of our vegetarian and vegan products. If you have any concerns about the quality or safety of our products, please contact us immediately. We will investigate your concerns and take appropriate action.

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5. Order Issues

If you experience any issues with your order, such as incorrect items or missing products, please contact us within 48 hours of delivery. We will work with you to resolve the issue promptly.

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6. Returns and Refunds

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Due to health and safety regulations, we cannot accept returns on opened food products.

If you receive a faulty or damaged item, please contact us within 48 hours of delivery for a replacement or refund. Unopened items may be returned within 14 days for a refund, in accordance with our return policy.

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7. Feedback and Complaints

We welcome your feedback and are committed to resolving any complaints you may have. If you are not satisfied with our response, you have the right to escalate your complaint to an independent dispute resolution service.

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8. Data Protection

We are committed to protecting your personal information in compliance with the UK General Data Protection Regulation (GDPR). Our Privacy Policy details how we collect, use, and protect your data.

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9. Wholesale Inquiries

We welcome wholesalers and distributors to collaborate with us. If you are interested in wholesale opportunities, please contact our sales team at [wholesale email address] for more information on pricing, minimum order quantities, and partnership details.

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10. Continuous Improvement

We continually seek to improve our products and services. We encourage customers to provide feedback, which helps us enhance our offerings and customer care.

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11. Governing Law

This policy is governed by the laws of England and Wales. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of England and Wales.

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12. Updates to Policy

We may update this Customer Care Policy from time to time to reflect changes in our practices or UK law. We encourage you to review this policy regularly.