Shipping & Returns
Shipping Options
We offer a variety of shipping options to ensure your order reaches you as quickly as possible. Available methods include:
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Standard Shipping: Delivery within 3-5 working days.
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Express Shipping: Delivery within 1-2 working days.
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Click & Collect: Available at our warehouse.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery method and your location. Free shipping is available on orders over £50.
Order Processing
All orders are processed within 1-2 working days. Please allow additional time during peak seasons or holidays.
Bulk Orders
Please note that bulk orders may take longer to process and deliver. We will inform you of the estimated delivery timeframe after you place your order.
Tracking Your Order
Once your order has been dispatched, you will receive an email with tracking information.
Return Policy
Returns
We hope you enjoy your purchase! However, due to the nature of our products, we cannot accept returns once the packaging has been opened. If you are not satisfied with your order, please contact us within 14 days of receiving it.
Return Conditions
To be eligible for a return, items must be:
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Unopened and in the original packaging.
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Accompanied by a receipt or proof of purchase.
Exclusions
Due to health and safety regulations, we cannot accept returns on:
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Opened food items.
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Perishable goods that have been delivered.
Return Process
If you believe there is an issue with your order, please contact our customer service team within 14 days of delivery. We may ask for photos or further information to assist with your concern.
Refunds
Refunds will be processed for unopened items returned to us within the specified time frame. Original shipping costs are non-refundable, and we reserve the right to deduct return shipping costs from the refund if applicable.
Faulty or Damaged Items
If you receive a faulty or damaged product, please contact us within 48 hours of delivery. We will arrange for a replacement or refund as necessary.